Keyhole collects posts in real time, starting the moment your tracker is created. If a post doesn’t appear in your dashboard, it may be due to one of the following reasons:
The tracker started after the post was published
The tracker was turned off when the post was made
The tracker reached its post volume limit
The post was made before the tracker was created (sample posts may appear, but full data requires Historical Data report)
Locating Missing Posts
1. Go to Listening & Campaigns and select your tracker.
2. Click Posts from the left-hand menu.
3. Use the search bar to enter keywords or phrases from the post.
4. Make sure the correct platform (e.g., Twitter, Instagram) is active and showing a green checkmark.
5. Adjust the date range to include the date the post was published.
⚠️ NOTE: If the range is greyed out, the post predates your tracker and can only be retrieved through Historical Data.
Get Help
For additional help, contact support by choosing the chat icon in the bottom right-hand corner of the screen and selecting I'm an existing customer and need support.