Account Management

S

35 articles in this collection
Written by Catherine and Saif Ajani

General

Difference between posts and trackers

What does post limit mean?

Written by Catherine
Updated over a week ago

Does Keyhole offer phone support?

Written by Catherine
Updated over a week ago

Does Keyhole provide API access?

Written by Catherine
Updated over a week ago

Quota limit reached? What does it mean?

I received an email that says we have reached our quota, what does it mean?

Written by Catherine
Updated over a week ago

What languages does Keyhole support?

Written by Saif Ajani
Updated over a week ago

How do I revoke Keyhole’s access to my YouTube / Google Account?

Written by Catherine
Updated over a week ago

How to Manage Your Connected Accounts

Why does it ask me to sign into my social media account when I want to start an Account Tracker?

Written by Catherine
Updated over a week ago

How to Customize your Dashboard

Written by Catherine
Updated over a week ago

Pricing Plan and Payment

What's included in the free trial?

Written by Catherine
Updated over a week ago

Will I be automatically billed after my Trial ends?

Written by Catherine
Updated over a week ago

How much does Keyhole cost?

Written by Saif Ajani
Updated over a week ago

Why was I charged an extra Transaction Fee?

Some banks charge extra fees (e.g. foreign transaction fees)

Written by Saif Ajani
Updated over a week ago

Which plans include Downloadable Reports?

Written by Saif Ajani
Updated over a week ago

Do you accept payments via bank transfers?

Written by Saif Ajani
Updated over a week ago

Do you offer academic and/or non-profit discounts?

Written by Saif Ajani
Updated over a week ago

Historical Data

Is Historical Data Included in my Plan?

Written by Catherine
Updated over a week ago

How far back can you access Historical Data?

Written by Catherine
Updated over a week ago

How Do I Order a Historical Report?

How can I get historical data?

Written by Catherine
Updated over a week ago

Where can I find Facebook Historical Data?

Written by Catherine
Updated over a week ago

What data is included in Historical Reports?

Written by Catherine
Updated over a week ago

Upgrade / Downgrade / Cancel

Can I Upgrade or Downgrade my Subscription in the Middle of a Billing Cycle?

Written by Catherine
Updated over a week ago

I'm having trouble upgrading -- PayPal has a 20% upgrade limit

Written by Saif Ajani
Updated over a week ago

How Do I Cancel my Subscription?

Written by Catherine
Updated over a week ago

When is my next billing date?

When will my account reset?

Written by Catherine
Updated over a week ago

How Do I Add More Data to My Account?

What do i do when I have reached posts limit?

Written by Catherine
Updated over a week ago

My account doesn't reset at the end of the month, why?

When will my counter reset / restart?

Written by Catherine
Updated over a week ago

Will I get automatically charged for next month?

Written by Saif Ajani
Updated over a week ago

Receipts and Invoices

How can I add Custom Information (e.g. VAT, company address) to receipts?

Written by Catherine
Updated over a week ago

How do I change my Billing Details?

How do I update my credit card number?

Written by Catherine
Updated over a week ago

Where can I find Receipts / Invoices?

Written by Catherine
Updated over a week ago

User, Usernames and Password

How do I change the owner of the account?

Written by Catherine
Updated over a week ago

How do I change my login email?

Written by Catherine
Updated over a week ago

How do I Change my Password?

Written by Catherine
Updated over a week ago

How many users can log in to Keyhole per account?

Written by Catherine
Updated over a week ago

How Do I Grant Access to my Team Member?

Written by Catherine
Updated over a week ago