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Account Management
Account Management
General
Difference between posts and trackers
Does Keyhole offer phone support?
Does Keyhole provide API access?
Quota limit reached? What does it mean?
What languages does Keyhole support?
How do I revoke Keyhole’s access to my YouTube / Google Account?
How to Manage Your Connected Accounts
How to Customize your Dashboard
Pricing Plan and Payment
What's included in the free trial?
Will I be automatically billed after my Trial ends?
How much does Keyhole cost?
Why was I charged an extra Transaction Fee?
Which plans include Downloadable Reports?
Do you accept payments via bank transfers?
Do you offer academic and/or non-profit discounts?
Historical Data
Is Historical Data Included in my Plan?
How far back can you access Historical Data?
How Do I Order a Historical Report?
Where can I find Facebook Historical Data?
What data is included in Historical Reports?
Upgrade / Downgrade / Cancel
Can I Upgrade or Downgrade my Subscription in the Middle of a Billing Cycle?
I'm having trouble upgrading -- PayPal has a 20% upgrade limit
How Do I Cancel my Subscription?
When is my next billing date?
How Do I Add More Data to My Account?
My account doesn't reset at the end of the month, why?
Will I get automatically charged for next month?
Receipts and Invoices
How can I add Custom Information (e.g. VAT, company address) to receipts?
How do I change my Billing Details?
Where can I find Receipts / Invoices?
User, Usernames and Password
How do I change the owner of the account?
How do I change my login email?
How do I Change my Password?
How many users can log in to Keyhole per account?
How Do I Grant Access to my Team Member?
