Keyhole gives you two ways to stay in the loop:
Email Updates – Scheduled email summaries of your tracker’s activity
Intelligent Notifications – Real-time alerts when something important happens, like a spike in posts or a high-follower account mention
You’ll find both in your tracker’s Notification Settings.
Why Set Up Notifications
Catch negative sentiment early: Be alerted as soon as a post with negative sentiment is collected—so you can respond before it escalates.
Track sudden spikes in activity: Know right away when post volume increases sharply, helping you act quickly.
Monitor influencer mentions: Set thresholds to get notified when high-follower or verified users mention your tracked terms.
Stay ahead of campaign trends: Receive alerts when your tracker starts trending—without needing to refresh the dashboard.
How to Set Up Email Updates
1. Go to Listening & Campaigns and select your tracker.
2. Click Notification Settings from the left navigation.
3. In the Email Updates section:
Toggle the setting to Yes
(Optional) Check "Email me even if my tracker has no new posts"
Choose a frequency: Daily, Weekly, or Monthly
Add one or more email addresses under Send reports to these emails
How to Set Up Intelligent Notifications
4. In the same Notification Settings panel, scroll to Intelligent Notifications.
Toggle “Do I want email notifications for key event changes?” to Yes.
Choose how often you want alerts: As-it-happens, Daily, or Weekly.
Add the email addresses that should receive the alerts.
Customize Your Intelligent Notification Triggers
Negative Sentiment
Toggle Yes to get notified when someone posts negatively using your search term.
Trending Posts & Influential Users
Set alerts when key accounts or high-performing posts mention your terms. Customize by platform:
A user with at least [X] followers mentions your term
A post with at least [X] retweets
✅ Verified account tweets using your term
A user with at least [X] followers
A post with at least [X] likes
YouTube
A channel with at least [X] subscribers
A video with at least [X] views
A page with at least [X] fans
A post with at least [X] likes
TikTok
A user with at least [X] followers
✅ Verified account posts using your term
Post Volume Spikes
Scroll to By Post Volume and enter:
A % increase in post volume compared to the last 7 days
A number of posts that triggers an alert if reached in one day
⚠️ NOTE: You can add multiple email addresses. Each tracker can have its own custom alert setup.
Get Help
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