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Listening & Campaigns: Email & Intelligent Notifications

Catch negative sentiment, track influencer mentions, and stay on top of spikes—without constantly checking your tracker.

Julie Bevacqua avatar
Written by Julie Bevacqua
Updated over 2 weeks ago

Keyhole gives you two ways to stay in the loop:

  • Email Updates – Scheduled email summaries of your tracker’s activity

  • Intelligent Notifications – Real-time alerts when something important happens, like a spike in posts or a high-follower account mention

You’ll find both in your tracker’s Notification Settings.


Why Set Up Notifications

  • Catch negative sentiment early: Be alerted as soon as a post with negative sentiment is collected—so you can respond before it escalates.

  • Track sudden spikes in activity: ​Know right away when post volume increases sharply, helping you act quickly.

  • Monitor influencer mentions: Set thresholds to get notified when high-follower or verified users mention your tracked terms.

  • Stay ahead of campaign trends: Receive alerts when your tracker starts trending—without needing to refresh the dashboard.


How to Set Up Email Updates

1. Go to Listening & Campaigns and select your tracker.

2. Click Notification Settings from the left navigation.


3. In the Email Updates section:

  • Toggle the setting to Yes

  • (Optional) Check "Email me even if my tracker has no new posts"

  • Choose a frequency: Daily, Weekly, or Monthly

  • Add one or more email addresses under Send reports to these emails


How to Set Up Intelligent Notifications

4. In the same Notification Settings panel, scroll to Intelligent Notifications.

  • Toggle “Do I want email notifications for key event changes?” to Yes.

  • Choose how often you want alerts: As-it-happens, Daily, or Weekly.

  • Add the email addresses that should receive the alerts.


Customize Your Intelligent Notification Triggers

Negative Sentiment

  • Toggle Yes to get notified when someone posts negatively using your search term.

Trending Posts & Influential Users

Set alerts when key accounts or high-performing posts mention your terms. Customize by platform:

Twitter

  • A user with at least [X] followers mentions your term

  • A post with at least [X] retweets

  • ✅ Verified account tweets using your term

Instagram

  • A user with at least [X] followers

  • A post with at least [X] likes

YouTube

  • A channel with at least [X] subscribers

  • A video with at least [X] views

Facebook

  • A page with at least [X] fans

  • A post with at least [X] likes

TikTok

  • A user with at least [X] followers

  • ✅ Verified account posts using your term

Post Volume Spikes

Scroll to By Post Volume and enter:

  • A % increase in post volume compared to the last 7 days

  • A number of posts that triggers an alert if reached in one day

⚠️ NOTE: You can add multiple email addresses. Each tracker can have its own custom alert setup.


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