In this article
Learn how to use Notification Settings to stay updated on key activity in your tracker, including how to:
Set up email summaries on daily, weekly, or monthly schedules
Enable real-time alerts for sentiment shifts or influencer mentions
Get notified when post volume spikes or key terms are trending
Customize thresholds by platform for high-engagement posts
Add teammates or clients as notification recipients
Overview
Keyhole’s notification settings help you track volume spikes, sentiment shifts, and key mentions—without constant manual checks. You’ll get real-time alerts and scheduled summaries, so you can act faster and keep your team in the loop.
Key insights to look for
Spike in negative sentiment: A rise in negative posts may point to an issue, campaign reaction, or shift in tone.
Mentions from high-reach accounts: Notifications about verified users or large audiences show when your tracked terms are gaining visibility.
Increase in post volume: A sudden jump in posts may signal a campaign moment, media attention, or trend starting to take off.
Flat or declining activity: Low activity over time could mean reduced interest or overly narrow tracker criteria.
Watch this video for an overview of Notification Settings
How to Use Notification Settings
Stay updated on performance, sentiment, and spikes in real time or on a set schedule.
To open Notification Settings:
Go to Listening & Campaigns
Select your tracker
Click Notification Settings in the left-hand menu
Types of Notifications
Each tracker has its own notification settings. You can choose one or both options to stay informed.
Email Updates:
Scheduled summaries delivered to your inbox—daily, weekly, or monthly.
Intelligent Notifications:
Real-time alerts triggered by key activity like sentiment changes, influencer mentions, or post volume spikes.
Set Up Email Updates
Email Updates are regular summaries of your tracker’s performance, sent to you and any recipients you choose.
To set up:
Go to Listening & Campaigns
Select your tracker
Click Notification Settings
Under Email Updates:
Toggle to Yes
(Optional) Check Email me even if my tracker has no new posts
Choose a frequency: Daily, Weekly, or Monthly
Add email addresses to receive the update
Set Up Intelligent Notifications
Intelligent Notifications are real-time alerts triggered by activity on your tracker.
To set up:
In Notification Settings, scroll to Intelligent Notifications
Toggle Do I want email notifications for key event changes? to Yes
Choose how often to receive alerts:
As-it-happens
Daily
Weekly
Add recipient email addresses
Negative Sentiment
Toggle to Yes to get alerted when posts with negative sentiment mention your tracked keyword or hashtag.
Influencers or High-Engagement Posts
Set alerts when your tracked terms are mentioned by influential accounts or high-performing posts.
X (Twitter)
A user with at least [X] followers mentions your term
A post with at least [X] retweets includes your term
✅ Verified account tweets using your term
Instagram
A user with at least [X] followers mentions your term
A post with at least [X] likes includes your term
YouTube
A channel with at least [X] subscribers mentions your term
A video with at least [X] views includes your term
Facebook
A page with at least [X] fans posts using your term
A post with at least [X] likes includes your term
TikTok
A user with at least [X] followers using your term
✅ Verified account mentions your tracked term
Post Volume Spikes
Set alerts when activity grows significantly:
When post volume increases by [X]% compared to the last 7 days
Or when at least [X] posts are collected in a single day
Notification Tips
You can add multiple recipients to any tracker’s notifications
The account owner is subscribed by default
Recipients do not need a Keyhole login to receive updates
Get Help
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