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Notification Settings for Trackers

Get real-time alerts and email updates for sentiment shifts, influencer mentions, and post volume spikes without checking your dashboard.

Julie Bevacqua avatar
Written by Julie Bevacqua
Updated yesterday

In this article

Learn how to use Notification Settings to stay updated on key activity in your tracker, including how to:

  • Set up email summaries on daily, weekly, or monthly schedules

  • Enable real-time alerts for sentiment shifts or influencer mentions

  • Get notified when post volume spikes or key terms are trending

  • Customize thresholds by platform for high-engagement posts

  • Add teammates or clients as notification recipients

Overview

Keyhole’s notification settings help you track volume spikes, sentiment shifts, and key mentions—without constant manual checks. You’ll get real-time alerts and scheduled summaries, so you can act faster and keep your team in the loop.

Key insights to look for

  • Spike in negative sentiment: A rise in negative posts may point to an issue, campaign reaction, or shift in tone.

  • Mentions from high-reach accounts: Notifications about verified users or large audiences show when your tracked terms are gaining visibility.

  • Increase in post volume: A sudden jump in posts may signal a campaign moment, media attention, or trend starting to take off.

  • Flat or declining activity: Low activity over time could mean reduced interest or overly narrow tracker criteria.

Watch this video for an overview of Notification Settings


How to Use Notification Settings

Stay updated on performance, sentiment, and spikes in real time or on a set schedule.

To open Notification Settings:

  1. Go to Listening & Campaigns

  2. Select your tracker

  3. Click Notification Settings in the left-hand menu

Types of Notifications

Each tracker has its own notification settings. You can choose one or both options to stay informed.

Email Updates:
Scheduled summaries delivered to your inbox—daily, weekly, or monthly.

Intelligent Notifications:
Real-time alerts triggered by key activity like sentiment changes, influencer mentions, or post volume spikes.


Set Up Email Updates

Email Updates are regular summaries of your tracker’s performance, sent to you and any recipients you choose.

To set up:

  1. Go to Listening & Campaigns

  2. Select your tracker

  3. Click Notification Settings

  4. Under Email Updates:

    • Toggle to Yes

    • (Optional) Check Email me even if my tracker has no new posts

    • Choose a frequency: Daily, Weekly, or Monthly

    • Add email addresses to receive the update


Set Up Intelligent Notifications

Intelligent Notifications are real-time alerts triggered by activity on your tracker.

To set up:

  1. In Notification Settings, scroll to Intelligent Notifications

  2. Toggle Do I want email notifications for key event changes? to Yes

  3. Choose how often to receive alerts:

    • As-it-happens

    • Daily

    • Weekly

  4. Add recipient email addresses

Negative Sentiment

  • Toggle to Yes to get alerted when posts with negative sentiment mention your tracked keyword or hashtag.

Influencers or High-Engagement Posts

  • Set alerts when your tracked terms are mentioned by influential accounts or high-performing posts.

    X (Twitter)

    • A user with at least [X] followers mentions your term

    • A post with at least [X] retweets includes your term

    • ✅ Verified account tweets using your term

    Instagram

    • A user with at least [X] followers mentions your term

    • A post with at least [X] likes includes your term

    YouTube

    • A channel with at least [X] subscribers mentions your term

    • A video with at least [X] views includes your term

    Facebook

    • A page with at least [X] fans posts using your term

    • A post with at least [X] likes includes your term

    TikTok

    • A user with at least [X] followers using your term

    • ✅ Verified account mentions your tracked term

Post Volume Spikes

Set alerts when activity grows significantly:

  • When post volume increases by [X]% compared to the last 7 days

  • Or when at least [X] posts are collected in a single day

Notification Tips

  • You can add multiple recipients to any tracker’s notifications

  • The account owner is subscribed by default

  • Recipients do not need a Keyhole login to receive updates


Get Help

For additional support, click the chat icon in the bottom right-hand corner and select I'm an existing customer and need support.

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